Thursday, April 10, 2014

SSE Airtricity a User Warning


TWO 2 Reasons 
to WARN Customers

Reason ONE:

Some years ago I published a blog praising Airtricity for its efforts in moving towards wind energy, as the business name strongly suggests. I was a customer for some time and I then moved to Board Gais for a better deal.

I was with Bord Gais for approximately 15 months when an Airtricity representative called to my door offering 16% discount on that standard rate for domestic electricity. This sounded very good indeed. I was assured by the rep that it was the best deal available, even though there was a slightly higher standing charge, so I went for it.

What was not made completely clear to me at the time was - just how much an impact the higher standing charge could and would make on the unit cost of my electricity.

Let me explain that statement. I have seriously reduced my electricity usage over the last several years.

(1) I have installed LED and CFL lighting throughout my house.
(2) I have switched to solid fuel heating on a 24/7 basis, this means I no longer use an immersion heater for hot water, and also means less electricity running an oil boiler.
(3) I have increased the insulation level of the house.
(4) I have bought a low power TV set using the latest LED technology.
(5) I use gas cooking for the most part.

These factors mean I now have a very small electricity usage. This in turn means that the 16% Airtricity discount deal was seriously eroded by the added extra standing charge because the extra cost involved was divided over fewer units of electricity.

The end result is that the deal is no where as sweet as I was led to believe.

Prospective Airtricity customers should be wary of the pricing structure, and especially they not listen to their spin-doctors and sales people.

Reason TWO:

BEWARE of your Energy or Phone company, because in many cases, their ethics don't always match the image their spin-doctors and advertising agencies would have you believe.

When it comes to ethics, I have discovered a major BLACK HOLE. It is situated in the area of accumulated credits. At the end of a contract period when you leave to get, what you hope is, a better deal elsewhere, you will terminate with the current company and move over. What do you leave behind you ? ? ? ?

My Catholic background taught me there were basically two types of sin. (1) Sins of commission, i.e. actively lying etc. and (2) Sins of omission, not fulfilling your moral duty, not paying back a debs, not stepping up to the line to tell the full truth.

Dirty Tricks Departments employ Sins of Omission
To get the best deal with Airtricity several years ago I signed up for a budget-plan and for on-line billing. The budget plan took a fixed amount each month from my bank account which went to build up a credit against my next bill.

Because I was using less and less electricity due to my Energy Efficiency drives, I had a fairly major credit at the end of my contract. The amount was in excess of €99.00.

The money was only resting in my account - Dougal.

I was unaware of this sum of my money "resting in Airtricity's account" Not until I very recently went back to them did I discover - by accident - that they held my money.

  • They held almost €100 of my money for some 15 months. 
  • They made no attempt to return my money. 
  • They made no attempt to properly notify me the money was there in the first place.

Did Airtricity lie to me - no - they didn't actually lie - but they certainly were not moral or ethical in the way they acted.

Final Insult,

I got very angry with Airtricity for holding onto my money resting in their account and making interest for them. When I asked for my money back - Airtricity took weeks to get a cheque to me. They dragged their feet and held onto my money like a drowning man to a straw.


If you have a similar situation to me with Airtricity or any other Power or Phone company double check and treble check to make sure they are not holding credit belonging to you. If you have any influence with law makers, please lobby to have the law change so mean and nasty companies cannot get away with holding onto peoples money.


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